Complete Guide to Using WhatsApp Business API on UPWAW: Setup, Policies, and Features
Learn how to set up your WhatsApp Business API on Upwaw, differences between API and regular WhatsApp, restricted industries, and essential requirements!
Important Before Using a WhatsApp Number on UPWAW
Delete Your WhatsApp Account: You must delete your WhatsApp account associated with the number before connecting it to Upwaw.
Impact on Personal WhatsApp Account: Once connected, you can’t use the same number for your personal WhatsApp account.
Returning to WhatsApp: Moving back to regular WhatsApp from Upwaw may take time and is not guaranteed due to WhatsApp’s rules.
Old Chats: Any old chats linked to that number will be deleted and won’t appear on Upwaw.
Recommendation: It’s advisable to use a new number for your WhatsApp Business API account unless you’re certain about using your current WhatsApp number.
Connection Issue: Unable to connect to the WhatsApp Business API may arise for unsupported numbers.
Comparing WhatsApp Business API and Regular WhatsApp
WhatsApp Business API
The WhatsApp Business API helps businesses communicate more easily with customers, improve support, and handle a large number of messages. It makes business operations smoother and enhances customer experience.
Bulk Messaging: Send campaigns and automated notifications.
Team Collaboration: Assign chats to team members.
Customer Management: Tag and organize customers with custom fields.
Automation: Create autoreplies and chat flows.
CRM & Media: Integrate with CRMs and share rich media.
Analytics: Monitor performance with insights and more
Regular WhatsApp
Regular WhatsApp helps people stay connected with friends and family through messaging, calling, and sharing updates. It’s simple to use for personal communication, group chats, and sharing photos or videos.
Messaging Rules: Message customers within 24 hours of their last reply (without a template).
Groups and Broadcasts: Join groups and participate in broadcast lists.
Status Updates: Post statuses visible to all contacts.
User-Focused: Designed for individual users with freeform messaging.
Interactive Features: Supports voice and video calling.
Personal Use: Ideal for casual communication and basic interactions.
Industries Restricted from WhatsApp APIs
Certain industries may face bans if their numbers are connected to Upwaw due to WhatsApp’s policies. Below is a simplified list of restricted industries: Certain businesses are not allowed to use the WhatsApp Business API, including those selling medical products, drugs, tobacco, alcohol, weapons, animals, adult content, and gambling services. It's also restricted for businesses involved in fraud, fake currency, or digital media piracy.
For more information, consult the WhatsApp Commerce Policy and guidelines on compliance
WhatsApp Commerce Policy How to ComplyHow To Setup - WhatsApp API Account
To link your number to your WhatsApp API account, you can use the ' Continue with Facebook account' option to easily connect your Facebook Business Manager, WhatsApp Business Account, and WhatsApp Business number to Upwaw in just a couple of minutes. Watch this brief video for a preview of how the process works.
Requirements for Connecting Your Number to UPWAW
You need to have access to your Facebook Business Manager account to set up the connection.
Provide your business's official name and address as part of the verification process.
Use a phone number for your WhatsApp Business API account that can receive an OTP (One-Time Password).
Your business must have an active website. If you don’t have one, you can create it at Zaaho.com
