UPWAW Privacy Policy

Welcome to UPWAW, a trusted partner of META and a leading provider of WhatsApp Business API services. At UPWAW, we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our services.

By purchasing our packages and using our services, you agree to the terms outlined in this Privacy Policy.
If you have any questions or concerns, please contact us at info [@] upwaw . com

UPWAW Privacy Policy

1. Information We Collect

We collect information to provide, maintain, and improve our services. The types of information we collect depend on how you interact with us and the features of the package you purchase.

1.1 Information You Provide Directly

When you sign up for our services or purchase a package, we collect the following information:

  • Account Information: Your name, email address, phone number, and payment details.

  • Business Information: Your business name, industry, address, and other relevant details required to set up your WhatsApp Business API account.

  • Package Details: Information about the package you purchase, including the features you select (e.g., message templates, API usage limits, and customer support options).

  • Customer Communication Data: If you use our WhatsApp Business API services, we may collect data related to your customer interactions, such as message content, delivery status, and timestamps.

1.2 Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

  • Usage Data: Details about how you interact with our services, such as API call logs, message delivery reports, and error logs.

  • Device Information: Information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your browsing behavior, preferences, and session activity.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • META (WhatsApp): As a trusted partner of META, we may receive data related to your API usage, compliance with WhatsApp’s policies, and account status.

  • Payment Processors: If you make a payment through a third-party payment gateway, we may receive transaction details (e.g., payment status and invoice information).

  • Business Partners: If you sign up for our services through a referral or partnership program, we may receive your contact information from the referring party.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide and Improve Our Services

  • To set up and manage your WhatsApp Business API account.

  • To enable the features included in your purchased package.

  • To monitor and optimize API performance, ensuring reliable message delivery.

  • To develop new features and improve existing ones based on user feedback and usage patterns.

2.2 To Communicate with You

  • To send you important updates about your account, such as package renewals, feature changes, and service interruptions.

  • To respond to your inquiries and provide customer support.

  • To send promotional offers, newsletters, and other marketing communications (you can opt out at any time).

2.3 To Ensure Security and Compliance

  • To detect, prevent, and address fraud, abuse, or security issues.

  • To comply with legal obligations, such as tax regulations and data protection laws.

  • To enforce our terms and conditions and protect our rights and property.

2.4 For Analytics and Research

  • To analyze usage trends and measure the effectiveness of our services.

  • To conduct research and development to enhance user experience.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1 With META (WhatsApp)

As a trusted partner of META, we share necessary information with WhatsApp to provide WhatsApp Business API services. This includes:

  • Your business name and contact details.

  • API usage data, such as message templates and delivery reports.

  • Compliance-related information to ensure adherence to WhatsApp’s policies.

3.2 With Service Providers

We work with third-party service providers to deliver our services. These providers may include:

  • Payment Processors: To handle transactions and process payments.

  • Cloud Hosting Providers: To store and manage data securely.

  • Customer Support Platforms: To assist with user inquiries and technical issues.

3.3 For Legal and Regulatory Purposes

We may disclose your information if required by law or to:

  • Comply with a legal obligation, such as a court order or government request.

  • Protect our rights, property, or safety, or that of our users or the public.

  • Investigate and prevent fraud, abuse, or security breaches.

4. Data Protection

We take data protection seriously and implement robust measures to safeguard your information.

4.1 Security Measures

  • Encryption: We use industry-standard encryption to protect data in transit and at rest.

  • Access Controls: Access to your personal information is restricted to authorized personnel only.

  • Regular Audits: We conduct regular security audits to identify and address vulnerabilities.

  • Incident Response: In the event of a data breach, we have a response plan in place to mitigate risks and notify affected users.

4.2 Data Retention

We retain your personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the type of data and the context in which it is collected. For example:

  • Account Information: We retain your account information (e.g., name, email address, and payment details) for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we may retain certain information for up to 2 years for tax, accounting, and regulatory purposes.

  • API Usage Data: Data related to your WhatsApp Business API usage, such as message logs and delivery reports, is retained for up to 12 months to ensure service quality, troubleshoot issues, and comply with META’s policies. After this period, the data is either anonymized or securely deleted.

  • Customer Communication Data: If you use our services to interact with your customers, we retain this data for as long as necessary to provide the services and for up to 2 months after the end of your contract, unless you request earlier deletion.

  • Marketing Data: If you subscribe to our newsletters or promotional communications, we retain your contact information until you unsubscribe or request deletion.

In some cases, we may retain data for longer periods if required by law, such as for tax audits, regulatory compliance, or legal proceedings. Once the retention period expires, we securely delete or anonymize your data to ensure it can no longer be linked to you. If you have any questions about our data retention practices or wish to request the deletion of your data, please contact us.

4.3 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.

  • Correction: Update or correct inaccurate or incomplete information.

  • Deletion: Request the deletion of your data under certain conditions.

  • Restriction: Object to or restrict the processing of your data.

  • Portability: Request a portable copy of your data for transfer to another service provider.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your own. These countries may have different data protection laws than your jurisdiction. We ensure that such transfers comply with applicable laws and provide adequate safeguards, such as:

  • Standard contractual clauses approved by regulatory authorities.

  • Data processing agreements with third-party service providers.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can manage your cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you via email or through our website. Your continued use of our services after the changes take effect constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

UPWAW
Email: info [@] upwaw . com
Phone: +447520635540