UPWAW

Terms and Conditions for WhatsApp Business API Services

Thank you for choosing our WhatsApp Business API services. By using our services, you agree to follow the terms and conditions listed below. Please read them carefully to understand how we operate and your responsibilities as our valued user.

1. Service Overview

UPWAW provides WhatsApp Business API services verified by Meta, enabling businesses to communicate effectively with their customers. Our services include:

  • > Multiple service packages, each with specific features to suit various business needs.

  • > Customized WhatsApp Business API solutions for businesses with unique requirements.

Our goal is to deliver reliable and efficient API solutions while ensuring compliance with Meta’s guidelines.

2. Eligibility and Account Setup

  • Compliance: To use the WhatsApp Business API, your business must adhere to Meta’s policies and requirements.

  • Information Accuracy: Customers must provide accurate and up-to-date details during the account setup process.

  • Setup Process: Account setup includes a one-time setup cost for configuring and integrating the API with your business systems. This cost is non-refundable.

3. Service Packages and Custom Solutions

  • Standard Packages: Each package offers specific features such as message templates, analytics, and customer management tools. Detailed descriptions of each package are available on our website.

  • Customized Solutions: Businesses with special requirements can request tailored API solutions. Pricing, features, and timelines for customized services will be discussed and agreed upon separately.

4. Return and Refund Policy

  • No Refunds: Due to the free evaluation version and the nature of our setup costs, refunds are not available for any package or service.

  • Meta Compliance: If Meta declines or disables your WhatsApp Business API account due to non-compliance, UPWAW cannot be held responsible. Ensuring compliance with Meta’s policies is the customer’s responsibility.

  • Evaluation Period: Customers are encouraged to use the free version to assess the service before committing to a paid package.

5. Customer Responsibilities

To ensure seamless service delivery, customers must:

  • Adhere to Policies: Maintain compliance with Meta’s requirements and avoid prohibited activities such as spamming or sending unauthorized messages.

  • Timely Communication: Respond promptly to requests for information or clarification during the account setup and service period.

  • Data Security: Protect the confidentiality of sensitive information related to your account and ensure secure use of the API.

6. Support and Service Limitations

  • Technical Support: UPWAW provides technical support to address issues related to API setup, integration, and basic functionality.

  • Service Interruptions: While we strive for uninterrupted service, UPWAW cannot guarantee 100% uptime as Meta’s platform policies and infrastructure may impact service availability.

7. Liability Disclaimer

  • Meta Decisions: UPWAW is not liable for any account suspensions, disablements, or rejections by Meta. Such decisions are at Meta’s discretion and subject to their policies.

  • Indirect Losses: We are not responsible for indirect losses, including lost profits, due to service disruptions or account issues.

8. Contact Information

For inquiries, support, or complaints, please contact us:

Our team is committed to providing timely and effective support for your needs.