Get Attention
Seeing your own name in a notification message can get customers' attention and make them more likely to read the message
Personalization
Increase engagement including a customer's name in a notification message can make them feel valued and recognized
Trust
Using the customer's name can make the message appear more legitimate and credible. It can help create a sense of familiarity
Send delayed reply messages during rush hour
If you're dealing with high chat volume and need more time to resolve a customer's issue, Automate send a simple message after (X minute) to let them know that you've received their message and will deal with it as soon as possible
Send out-of-office notifications to engage customers outside of business hours
Don't lose your customers outside of business hours. Set up an out-of-office auto-reply that mentions your working hours. Assure your customers that their questions will be answered as soon as you return
Send welcome message, Greet customers
New customers want to know more about your company. So when they send you a message, they expect a quick response from you. Send them automatic notifications to welcome customers to your store and avoid losing them
Automated Response when unavailable
Send out an automated response on WhatsApp when you are unavailable to respond to customer queries and let them know you’ll attend to them soon
Customer’s variable name and language
Using Customer`s variable name or message them with their selected language in a notification message Can provide several benefits
Emotional connection
Using the customer's name in the notification message creates an emotional connection. This can make them feel more connected to the brand and make them more likely to do business with the company in the future
Increase customer engagement
Using variable names of customers in notifications can be a simple but effective way to increase customer engagement, trust and loyalty
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Improve your customer communication with UPWAW's automated notification messages: greetings, away, delayed and more on WhatsApp Business API. Engage customers effectively, provide timely updates and improve the overall customer experience. ON AUTOMATIC NOTIFICATIONS Discover the power of messages. WhatsApp Business API by UPWAW today.